Privacy Policy
EFFECTIVE/LAST REVISED: 2/16/2024
Thank you for visiting the website of UP ON THE ROOF TECHNOLOGIES, INC. (“we” or “us”). We have posted this Privacy Policy to inform you of what personal information we collect about you when you use certain “services,” such as by registering for a firm newsletter or using the instantroofer.com website (each a “website” or “site”); how we use such information; and what rights you may have regarding such information.
We respect your privacy and your rights under applicable law. We take steps to protect your personal information from accidental use, disclosure and access.
If you do not agree with all the terms of this Privacy Policy, you must not use our sites or register for our newsletters.
Information We Collect
When you use our services, we collect personal and other information about you and your use of our services. “Personal information” is information that identifies, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include publicly-available information, aggregate data, or de-identified information.
If you have used our services in the last twelve months, we may have collected personal information in the following categories from you: personal or online identifiers including your name and email address, commercial information regarding your interactions with our company (such as a request for information about our roofing services), Internet activity including browsing history on our sites, professional information such as your job title or employer’s name, or other “personal information” defined by applicable laws.
California Users: Your Rights
If you are a California resident, you may have the right to request that we disclose certain information to you about our collection, use, and disclosure of your personal information over the last twelve months. If you live in California and wish to submit such a request, please contact us using the information below under “CONTACT INFORMATION.” Once we receive and confirm your verifiable request, we will process it and provide you with information as required by applicable law.
Up on the roof technologies, Inc. California Consumer Act Privacy Notice
This California Consumer Act Privacy Notice (“CCPA Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”). For the purpose of this CCPA Notice, personal information applies to “Personal Information” as defined by the CCPA (also referred to herein as “PI”).
We collect and share the following categories of PI from the corresponding sources and for the corresponding purposes set forth in the table below.
| Category of Personal Information | Sources of Personal Information | Purposes for Collection | Categories of Third Parties with whom Personal Information is shared | Purposes of Third Parties Receiving PI |
|---|---|---|---|---|
| Identifiers(e.g. Name, Phone Number, Email Address, I.P. Address, Account Name) | Directly from you; authentication partners; Payment Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging | www.instantroofer.com affiliates; Service Professionals; Vendors which assist us in providing services and running our internal business operations (“Vendors”) | Performing services on behalf of www.instantroofer.com; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging |
| Personal Records(e.g. Name, Phone Number, Email Address) | Directly from you; authentication partners; Payment Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging | www.instantroofer.com affiliates; Service Professionals; Vendors | Performing services on behalf of www.instantroofer.com; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging |
| Consumer Characteristics | Data Enrichment Tools | Delivering services requested by you; marketing | Vendors | Delivering services requested by you; marketing |
| Customer Account Details / Commercial Information(e.g. details of service requests) | Directly from you; Data Enrichment Tools; Payment Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging | www.instantroofer.com affiliates; Service Professionals; Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging |
| Internet Usage Information(e.g. information regarding your interaction with our services) | Directly from you; analytics partners; advertising partners | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging measuring advertising efficacy | Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com’s services; security; fraud prevention; marketing; debugging |
| Sensory Data(e.g. recordings of customer service calls) | Directly from you | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving www.instantroofer.com services; security; fraud prevention | Vendors | Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; security; fraud prevention |
| Inferencesfrom PI Collected (e.g. your preferences, likelihood of interest in certain of our services) | Data Management providers; advertising partners; internal systems | Delivering services requested by you; Measuring advertising efficacy; marketing; improving www.instantroofer.com’s services | Vendors | Performing services on behalf of www.instantroofer.com; processing and managing interactions and transactions; quality assurance; improving www.instantroofer.com services; security; fraud prevention; marketing; debugging |
In addition, we may collect, use and disclose your PI as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy.
We do not “sell” personal information that we collect from you, in accordance with the definition of “sell” in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. We do not represent that these third-party tools, programs or statements are complete or accurate.
Some browsers have signals that may be characterized as do not track signals, but we do not understand them to operate in that manner or to indicate a do not sell expression by you so we currently do not recognize these as a do not sell request. We understand that various parties are developing do not sell signals and we may recognize certain such signals if we conclude such a program is appropriate.
California Consumers have the right to exercise the privacy rights under the CCPA. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected PI. Please follow the instructions below and respond to any follow up inquiries we may make.
Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer’s personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
We will make commercially reasonable efforts to identify Consumer PI that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.
To make a request according to your right to request deletion of your PI set forth below, you may send a request (including the email address that you have used to transact with www.instantroofer.com) via our contact us form.
You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date, by sending a request (including the email address that you have used to transact with www.instantroofer.com) through our contact form.
- The categories of PI we have collected about you.
- The categories of sources from which we collected your PI.
- The business or commercial purposes for our collecting or selling your PI.
- The categories of third parties to whom we have shared your PI.
- The specific pieces of PI we have collected about you.
- A list of the categories of PI disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
- A list of the categories of PI sold about you in the prior 12 months, or that no sale occurred. If we sold your PI, we will explain:
- The categories of your PI we have sold.
- The categories of third parties to which we sold PI, by categories of PI sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining, by sending a request (including the email address that you have used to transact with www.instantroofer.com) through our contact form.
Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request.
Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Note also that we are not required to delete your PI that we did not collect directly from you.
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale and retention and use of your PI as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.
Your Nevada Privacy Rights
Under Nevada law, Nevada residents may opt out of the sale of certain “covered information” collected by operators of websites or online services. We currently do not sell covered information, as “sale” is defined by such law, and we don’t have plans to sell this information. However, if you would like to be notified if we decide in the future to sell personal information covered by the Act, please contact us using this form to provide your name and email address. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our plans change. At that time we will create a process for verifying your identity and providing an opportunity to verified consumers to complete their opt-out. Please become familiar with our data practices as set forth in this privacy policy. We may share your data as explained in this privacy policy, such as to enhance your experiences and our services, and those activities will be unaffected by a Nevada do not sell request. You may also have other choices regarding our data practices as set forth elsewhere in this privacy policy.
Disclosure Of Personal Information To Others
In the past twelve months, we have not sold personal information to any third parties.
In the past twelve months, we may have disclosed your personal information for a business purpose to our affiliates identified in this Privacy Policy.
We may also disclose personal information as required by law or law enforcement.
Affiliates
Our Affiliate Network Our services involve connecting you with roofing contractors within your service area. These contractors may or not may be a part of our affiliate network, which consists of various independent roofing businesses. Please note that these roofing contractors are not our employees or direct partners, and we are not involved in their business operations.
Sharing of Information
In order to facilitate the process of providing you with quotes for roof replacement services, we may share your personal information, such as your name, contact details, and project requirements, with our affiliate roofing contractors and or non-affiliate roofing contractors. By using our services, you agree to the sharing of this information for the purpose of obtaining quotes.
No Warranties or Endorsements
We do not provide any warranties, guarantees, or endorsements concerning the quality of work, business practices, or any other aspect of the roofing contractors within our affiliate network or outside our affiliate network. It is your responsibility to conduct thorough research, check references, and make an informed decision when selecting a contractor for your roofing project.
Limitation of Liability
Our role is limited to connecting you with roofing contractors for the purpose of providing quotes. We are not responsible for any disputes, claims, damages, or liabilities arising from your interactions or transactions with any of the roofing contractors in our affiliate network. We expressly disclaim any liability for any loss or damage that may arise from your use of or reliance on the services or information provided by these third-party roofing contractors.
Changes to Our Affiliate Network
We reserve the right to add or remove roofing contractors from our affiliate network at any time and without prior notice. We also reserve the right to change, suspend, or discontinue any aspect of our services at our sole discretion.
User Responsibility
It is your responsibility to review the privacy policies, terms of service, and any other relevant policies or agreements of the roofing contractors you choose to engage with. We encourage you to ask questions and gather all necessary information before entering into any agreements with our affiliate roofing contractors.
Use Of Personal Information
We use personal information for our internal and business purposes, including sending you marketing communications and sending information you request. You may opt-out of marketing communications at any time by following the instructions in a marketing message.
We use third-party service providers to host the sites or provide tools or functionality associated with the services. Such third parties may collect personal information from you, and their collection and use of your personal information is governed by their privacy policies.
We will retain your personal information for as long as required to fulfill our business purpose, your request, or the requirements of applicable law.
We do not use personal information in connection with any automated decision-making process.
Consent
BY USING OUR SERVICES, YOU CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION FOR THE PURPOSE FOR WHICH IT WAS COLLECTED AND FOR ANY BUSINESS PURPOSE OF THE COMPANY.
Use Of Services By Minors
Our site is not intended for children under thirteen years of age. No one under the age of eighteen may provide any information to us through the site. If you are under eighteen, do not access, use, or provide any information on the site. If we learn we have collected or received personal information on the site from anyone under eighteen without verification of parental consent, we will delete that information. If you believe we might have any information received through a site from a child under eighteen, please contact us.
Collection And Use Of Information; No Relationship Or Representation
Do not send confidential information to us when contacting us through the sites. If you do, and we do not already represent you, we have no duty of confidentiality regarding anything you send us. Sending us confidential information or contacting us through the sites does not establish an attorney-client relationship.
By registering with Up on the roof technologies, inc., you consent to the collection, processing, and transfer of your personal information in accordance with this policy. Up on the roof technologies, inc. may use your information: (1) for the purpose for which it was collected, as disclosed at the time such information is provided to us; (2) to protect the rights or property of Up on the roof technologies, inc. and other registrants of Up on the roof technologies, inc. websites, and (3) as required by federal, state or local law. We may also share your personal information with our trusted partners, advertisers, service providers and other third parties that we believe can provide you with information or support related to your initial online inquiry or with additional special offers and opportunities. Up on the roof technologies, inc. screens the third parties with whom it shares personal information but makes no guarantee about their use and protection of your personal information or their willingness or ability to abide by our privacy policy. Also, Up on the roof technologies, inc. is not responsible for the content or privacy practices of any websites to which Up on the roof technologies, inc. links.
TCPA Consent
By submitting an estimates request form, you authorize home improvement companies to call you on the phone number provided to discuss your project. You understand that some may use automated phone technology and that you are in no way required to purchase any products or services from them. It’s entirely your choice.
Assignment
In its sole discretion, Up on the roof technologies, inc. may transfer, sell or assign your personal information collected on and through this website to one or more third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of up on the roof technologies, inc.
Do Not Call Registry Compliance
By submitting personal contact and/or financial information to Up on the roof technologies, inc. through its website, unless you opt-out from such communications, you hereby grant written permission to Up on the roof technologies, inc. and its business partners to contact you by telephone, mail, and/or e-mail. Further, by registering with Up on the roof technologies, inc. through this website you are consenting to receive phone calls from Up on the roof technologies, inc. and its business partners as permitted under do-not-call regulations and thereby registrants waive their right to file a claim with the FTC or any other agency in reference to these calls or contacts.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your access or deletion rights, please contact us at (808) 351-5713 or [email protected]